Refund policy
Your satisfaction matters to us. If something isn't right with your order, we're here to make it right.
Eligibility for Returns
● Returns are accepted within 14 days of the delivery date.
● Items must be unused, unworn, and in their original packaging with all tags/labels intact.
● Certain items — such as personal care products, items marked "final sale," or products damaged due to misuse — are not eligible for return.
Damaged, Defective, or Incorrect Items
● If your item arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with your order number and photos of the issue.
● We will offer a free replacement or a full refund at no additional cost to you, once the issue is verified.
Return Process
1. Email [Insert Support Email] with your order number and reason for return.
2. Our team will review your request and provide return instructions (if applicable) within 1–2 business days.
3. Once your return is received and inspected, we'll notify you of the approval status of your refund.
Refunds
● Approved refunds are processed within 5–10 business days back to your original payment method.
● Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
● Original shipping fees are non-refundable, unless the return is due to our error (damaged, defective, or incorrect item).
Order Cancellations
● Orders can be cancelled free of charge within 12 hours of purchase, before processing begins.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mirzafinds08@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mirzafinds08@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mirzafinds08@gmail.com.
● Once an order has shipped, it can no longer be cancelled, but may be eligible for return per the policy above.
Non-Returnable Situations
We're not able to offer refunds for:
● Change of mind after the 14-day window
● Items damaged due to customer misuse
● Orders with incorrect shipping information provided by the customer